MNTD. Shipping Policy
Last Updated: 22.August 2022
This website available at https://getmntd.com (the “Website”) is operated by MNTD PTE. LTD. (“we”, “our”, “us”).
This MNTD Shipping Policy (the “Policy”) applies if you (“you”, “your”) make a purchase within the Website. This Policy forms an integral part of the Terms and Conditions.
1. Shipment Processing Time
All orders are processed within 5-7 business days in the Americas (United States, Canada, Bermuda, Brazil, Chile, Colombia, Argentina, Mexico), United Kingdom, the European Union, and Australia. Orders may not be processed during weekends or holidays in China, Singapore, or in countries where you reside. The foregoing time frames indicate when the item will be prepared for shipment and shipped from our warehouse.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please mind additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.
Due to the COVID-19 outbreak, there are widespread transportation cancellations and restrictions in affected areas. Note that shipment to your country might take longer than usual.
3. Shipping Rates & Delivery Estimates
Shipping charges and delivery estimates applicable to your order will be calculated and displayed at checkout. Shipping cost and delivery estimates may vary depending on your country.
If you indicated an incorrect address or if the shipment was returned to us since you failed to receive or claim (collect) it, new shipment charges will apply.
4. Shipment Confirmation & Order Tracking
You will receive a shipment confirmation email once your order has shipped containing your tracking number(s). The tracking number is temporary (particular term depends on the applicable delivery estimates) and will be active for a certain limited period of time.
5. Customs, Duties, and Taxes
If required under the applicable law, we will also charge the applicable taxes and duties, including, withholding tax, sales tax, GST/HST, or value-added tax, import duties which shall be paid by you. We shall not be liable for any other fees or duties that may apply to you in connection with a purchased product.
6. Missing or Damaged Shipments
We are not liable for any products damaged or lost during shipping. If you received your order damaged, please immediately contact us here and contact the shipment carrier to file a claim.
We recommend saving all packaging materials and damaged goods before filing a claim.
7. Contact Information
Please contact us if you have any questions about this Policy. You may contact us at [email protected] or our mailing address below.
MNTD PTE. LTD.
Unique Entity Number 202124287C
1 Marina boulevard #28-00
One Marina Boulevard Singapore (018989)
We may update this Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.